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Nursing Management During COVID-19 Webinar Series – 3 of 5

March 18 @ 10:30 am - 11:30 am

Communication with Family, Residents, and Staff in Times of Crisis

This session will be live Mar. 18, from 10:30 – 11:30 a.m., CT. A recording of the session, evaluation, and certificate of completion will be available here within two business days following .

Content

The COVID-19 pandemic has increased the need to strengthen relationships with customers through empathy and genuinely addressing concerns. Long-term care has seen a rise in the need of crisis communication management. This session will discuss principles for effectively communicating during times of crisis. Addressing fear, panic, and grief due to crisis will be reviewed. Methods to address concerns with customers and how to form lasting connections will be discussed.

Objectives 

At the conclusion of this webinar, participants will be able to:

  1. Describe the increased need for crisis communication management
  2. Explain techniques to address emotional responses to crisis
  3. Identify approaches to addressing customer concerns

Audience

Appropriate for administrators, directors, owners, directors of nursing, and nurses in skilled nursing facilities and assisted living communities.

Speaker

Beth Nelsen RN, CHPN, NHA, Health Care Administrator, Eastmont Towers & The Monarch

Continuing Education

One hour of continuing education is available. Please defer to your licensing board or agency to ensure courses taken meet your license requirements.

Webinar Registration Fees

Registration Fee……………………….. $55 per individual

(One hour of continuing education, live webinar, and on-demand recording included)

Full Series Registration Fee ………$230 per individual

(15% off when the full series is purchased, see more here)

Registration Information

Webinar registration fees are non-refundable. See substitution, cancellation, and refund policies here.

Webinar fees must be paid in advance.

Details

Date:
March 18
Time:
10:30 am - 11:30 am
Event Categories:
,

Venue

Webinar Online
1200 Libra Drive, Suite 100
Lincoln, NE 68512 United States
+ Google Map
Phone:
402-435-3551
Website:
www.nehca.org

Details

Date:
March 18
Time:
10:30 am - 11:30 am
Event Categories:
,

Venue

Webinar Online
1200 Libra Drive, Suite 100
Lincoln, NE 68512 United States
+ Google Map
Phone:
402-435-3551
Website:
www.nehca.org