Students who withdraw from courses may receive a prorated tuition refund. Refunds shall be mailed within 30 days of official request. If the official request occurs within 72 hours of registration/enrollment, a full refund is appropriate. The request must be in writing and postmarked within 72 hours of registration/enrollment. If official request occurs after 72 hours of registration/enrollment but before classes have begun, a $150 Administrative fee is NOT refundable and all remaining tuition and fees will be refunded. After classes have begun, a $150 Administrative fee is NOT refundable and remaining tuition and fees will be refunded as follows:
Day 1 – 50% refund of tuition and fees over $150
Day 2 – 25% refund of tuition and fees over $150
Day 3 – no refund of tuition and fees
After classes have begun, costs associated with course materials are nonrefundable.
Substitutions are accepted until the event begins. Substitutions are not possible once the event has started.
In order to receive credit, participants must attend all five days of the training. If a day is missed, it must be made up by attending that day the next time the training is offered. It is the responsibility of the participant to make registration arrangements for make-up days. There will be a $45 charge for each make-up day.